# Legal

Source: https://urbanx.co.za/legal

Legal documents governing UrbanX services. Each is at `/legal/{slug}`.

| Document | Path |
|---|---|
| Website terms and conditions | `/legal/terms-and-conditions-website` |
| FTTH service terms and conditions | `/legal/terms-and-conditions-ftth` |
| Octotel promotion terms | `/legal/terms-and-conditions-octotel-promotion` |
| Privacy policy | `/legal/privacy-policy` |
| Data privacy and security policy | `/legal/data-privacy-and-security-policy` |
| Acceptable use policy | `/legal/acceptable-use-policy` |
| Code of conduct | `/legal/code-of-conduct` |
| Complaints procedure | `/legal/complaints-procedure` |
| Debit order mandate | `/legal/debit-order-mandate` |
| PAIA manual and forms | `/legal/paia-manual-and-forms` |
| ISPA membership | `/legal/ispa` |
| Referral program terms | `/legal/referral-program` |

UrbanX is a member of the Internet Service Providers' Association of South Africa (ISPA). Complaints that cannot be resolved directly can be escalated through the ISPA complaints process described at `/legal/complaints-procedure`.