Governance & Compliance

Legal Links

All UrbanX legal documents, policies, and regulatory compliance information in one place.

Read the UrbanX Acceptable Use Policy covering usage rules, restrictions, and guidelines for all UrbanX services.

Read the UrbanX Code of Conduct covering expected behaviour, ethical standards, and guidelines for all UrbanX customers and partners.

Learn about the UrbanX complaints procedure and how to submit a complaint regarding our services.

Read the UrbanX Data Privacy and Security Policy detailing how we collect, store, and protect your personal information.

Read the UrbanX Debit Order Mandate outlining the terms for recurring payment collection.

Read the UrbanX Fibre to the Home minimum terms and conditions covering orders, payments, services, and cancellation policies.

Submit an ISPA takedown notice to report unlawful content hosted on UrbanX's network.

Read the terms and conditions for the UrbanX Octotel fibre promotion.

Access the UrbanX PAIA Manual and request forms in compliance with the Promotion of Access to Information Act.

Read the UrbanX Privacy Policy detailing how we handle, store, and protect your personal data.

Read the terms and conditions for the UrbanX Referral Program.

Read the UrbanX Website Terms and Conditions governing the use of the urbanx.co.za website.

All documents are maintained by UrbanXConnect (Pty) Ltd and are subject to periodic review.

Last Updated: Mar 2026