Governance & Compliance

Legal Links

All UrbanX legal documents, policies, and regulatory compliance information in one place.

Prohibited activities, network security, spam policy, and subscriber responsibilities.

Standards of behaviour and conduct expected of all UrbanX subscribers.

General complaints procedure, billing disputes, escalation paths, and ICASA referral.

How UrbanX collects, processes, stores, and protects your personal information.

Terms governing debit order collection, mandates, and payment processing.

Fibre-to-the-Home service terms, service commitments, and installation conditions.

ISPA takedown notice procedure under the Electronic Communications and Transactions Act.

Promotion of Access to Information Act manual and request forms.

Terms and conditions governing the UrbanX referral rewards programme.

General terms governing the use of the UrbanX website and digital services.

Specific terms for promotional offers on the Octotel fibre network.

All documents are maintained by UrbanXConnect (Pty) Ltd and are subject to periodic review.

Last Updated: April 2024