PAIA MANUAL & FORMS

What is PAIA?

The Promotion of Access to Information Act (PAIA), Act No. 2 of 2000, is a South African law designed to promote open access to records held by public and private bodies. It allows individuals and organisations to request information necessary to exercise or protect their rights, provided such access is not restricted by confidentiality, privacy, or security considerations.

PAIA ensures that businesses like UrbanXConnect handle information requests efficiently and lawfully, striking a balance between transparency and data protection.

How to Request Information from UrbanXConnect

If you need access to specific records from UrbanXConnect, you may submit a formal PAIA request following the process outlined in our PAIA Manual. Requests must:

• Be submitted in writing using the prescribed PAIA request form.
• Include clear details about the information being requested.
• Specify the preferred method of access (electronic copy, physical copy, etc.).
• Be directed to the Information Officer, whose details are provided in the PAIA Manual.

Certain requests may be subject to administrative fees or restrictions based on confidentiality, security concerns, or regulatory compliance.

Download PAIA Manual & Forms

To facilitate lawful access to information, we provide our PAIA Manual and necessary request forms for download. These documents outline:

• The types of records held by UrbanXConnect.
• The procedure for requesting access to records.
• Exemptions and limitations on certain types of information.
• Contact details of our Information Officer for PAIA-related queries.

You can access and download the latest versions of these documents directly from this page.

UrbanXConnect's Commitment to Compliance

As a responsible internet service provider, UrbanXConnect adheres to South African legal frameworks, ensuring that customer data, business operations, and regulatory obligations are handled with the highest standards of transparency and security.

For further assistance regarding PAIA requests, please contact our Information Officer via the details provided in our PAIA Manual.