# OpenServe fibre through UrbanX Source: https://urbanx.co.za/providers/openserve Openserve is South Africa’s largest fixed-network operator and a pioneer in bringing reliable fibre to the nation. As a wholesale infrastructure provider and division of Telkom, Openserve delivers robust, future-ready fibre networks to homes, businesses, and communities across all nine provinces. With unmatched national reach and a growing presence in both metro and rural regions, Openserve connects millions of South Africans from Johannesburg and Cape Town to smaller towns like Polokwane, Mthatha, and Upington. Their ongoing infrastructure investment ensures faster rollout, consistent upgrades, and dependable service coverage — even in traditionally underserved areas. As an open-access FNO, Openserve allows ISPs like UrbanX to deliver uncapped, unshaped, and unthrottled Openserve internet — so you get full-speed connectivity without limitations. Whether you’re working from home, streaming in 4K, gaming online, or managing a smart household, Openserve’s resilient fibre backbone has you covered. ## Benefits - **Widest fibre reach in South Africa**, covering metros, towns, and remote areas - **Infrastructure backed by Telkom**, offering unmatched network stability - **Ideal for both homes and small businesses** with symmetrical upload/download options in many regions - **Open-access framework** gives you freedom to choose your preferred Openserve fibre ISP - **Full-speed performance with UrbanX** — no shaping, throttling, or usage limits, **No Fair Use Policy (FUP**) — enjoy truly uncapped, unshaped internet at full line speed. Openserves Official Website - [www.openserve.co.za](http://www.openserve.co.za) ## Add-ons - **Static IP Address** — Ideal for remote access or advanced networking needs - **Legendary Bundle** — Combine ExitLag and a Static IP for the ultimate online performance - **Router Upgrades** — Upgrade from your base router and seriously level up your game ## Packages Choose from our range of high-speed fibre packages designed to meet your connectivity needs. All packages include unlimited data with no throttling or fair usage policies. ## Frequently asked questions **How do I know if UrbanX is available in my area?** You can check your address on our [coverage map](/sign-up) or to see if {PROVIDERNAME} or another Fibre Network Operator is active in your location. **How long does it take to get connected?** Once your order is validated and {PROVIDERNAME} has coverage in your area, the installation typically takes **5–10 working days**, depending on demand and availability. **What is an FNO, and what do they do?** A **Fibre Network Operator (FNO)** like {PROVIDERNAME} is responsible for building and maintaining the physical fibre infrastructure. UrbanX provides the internet service over this network. **Who installs the fibre line?** {PROVIDERNAME} handles the fibre installation to your home. UrbanX, as the {PROVIDERNAME} service provider, will then activate your service once the line is live. **Will I need a router?** Yes. UrbanX supplies a pre-configured, **WiFi 6-capable router** with supported packages. You’ll be ready to connect as soon as the line is live. **What happens if I move?** If you're relocating to another {PROVIDERNAME}-covered area, we’ll assist you with transferring your service. If {PROVIDERNAME} internet isn’t available, we’ll check for alternative FNOs at your new address. **What support do I get with UrbanX?** UrbanX provides full **24/7 customer support** and network monitoring. You can find our support details [here on our contact page](/contact-us). **What is openserve fibre?** Openserve Fibre is South Africa's largest open-access telecommunications infrastructure provider. They lay the physical optical fibre cables across the country, which ISPs like UrbanX then use to deliver unshaped, ultra-fast, and uncapped broadband directly to residential homes. **How long does openserve take to install fibre?** A standard physical installation by an Openserve technician typically takes between 7 to 15 working days. If your premises already has an active or pre-installed Openserve ONT box, UrbanX can quickly provision and activate your service online within 24 to 48 hours. **What does openserve do?** Openserve acts strictly as a Fibre Network Operator (FNO), focusing entirely on building, maintaining, and repairing the physical nationwide backend and last-mile fibre network infrastructure. They do not sell internet directly to consumers; instead, they partner with ISPs like UrbanX to deliver the actual data service. **Is Openserve a Good Internet Provider for My Home?** Openserve offers the widest and most deeply established physical fibre footprint in South Africa, making it a reliable physical foundation for any home. By pairing their stable infrastructure with UrbanX's premium, unthrottled internet connectivity, you achieve top-tier performance. **What Equipment Do I Need to Set Up Openserve?** Openserve will provide and install an Optical Network Terminal (ONT) device on your wall where the physical fibre line terminates. To distribute internet throughout your home, you will need a standard WAN-capable Wi-Fi router plugged into that ONT, which UrbanX configures for you. **How Reliable Is Openserve Fibre Internet?** Because Openserve manages a vast, deeply engineered network, their physical line stability is excellent. A solid green PON light on your Openserve ONT means the physical signal is perfect, ensuring a highly resilient connection that is completely unaffected by copper theft or weather. **How Much Does Openserve Fibre Cost?** Openserve packages on UrbanX are billed as a flat monthly ZAR fee, tailored to different speed tiers to match your budget. There are no hidden costs, and the upfront setup fees are fully covered when signing up for an initial 12-month period. **Is Openserve Fibre Available in My Area?** As the largest FNO in South Africa, Openserve has massive coverage across Gauteng, KwaZulu-Natal, the Western Cape, and numerous smaller towns. You can check your exact address availability instantly on the UrbanX coverage page. **How Do I Switch to Openserve from Another Provider?** If you already have an Openserve line and want to switch to UrbanX, simply give your current ISP their required notice to release the line. Once the line is scheduled for release, sign up on our portal, and we will take over the routing seamlessly without physical changes. **What Internet Speeds Does Openserve Offer?** Openserve offers a robust selection of asymmetric and symmetric speed profiles ranging from entry-level options up to high-speed tiers. These options give you plenty of flexibility to match your household's online demands. **How Long Does Openserve Installation Take?** For properties without an existing line, physical deployment takes roughly 7 to 15 working days. If an Openserve ONT is already installed on the wall, the digital activation process through UrbanX takes just 1 to 2 business days. **Can I Use My Own Router with Openserve Fibre?** Yes, absolutely. The Openserve ONT acts as the bridge, allowing you to connect any custom WAN router you prefer. UrbanX happily supports third-party equipment, making it simple for power users to manage their own home network environments. **Is Openserve Good for Gaming and Streaming?** Yes. When combined with UrbanX’s direct peerings at major internet exchanges like Teraco, an Openserve physical line delivers an exceptional experience with minimal jitter, lightning-fast media streaming, and ultra-stable local in-game pings. Check coverage for a specific address at https://urbanx.co.za/sign-up before quoting OpenServe packages.