# Sign up for UrbanX fibre

Source: https://urbanx.co.za/sign-up

Sign-up runs as a single flow: coverage check, package selection, then customer details and confirmation.

## Step 1 — Coverage check

Enter the physical street address. UrbanX queries the FNO coverage databases for that location and returns the Fibre Network Operators that are live there. Address matching is done against Google Places, so an exact, complete street address gives the most reliable result. Unit or complex numbers matter: coverage can differ between two buildings on the same street.

Possible outcomes:

- **Live coverage** — one or more FNOs can connect the address now, and their packages are shown.
- **Planned or under construction** — the FNO has the area on its roadmap but cannot install yet.
- **No coverage** — no partner FNO has built to the address.

## Step 2 — Package selection

Pick from the packages offered by the FNOs that cover the address. A router can be added to the order, either rented monthly or bought outright.

## Step 3 — Details and confirmation

Personal and billing details are captured, followed by an order confirmation. After submission UrbanX places the order with the FNO, which schedules the physical installation. Installation timelines are set by the FNO, not by UrbanX.

## What an agent should do

Run the coverage check before discussing price. Quoting a package the address cannot receive is the most common failure mode. Use the `check_coverage` MCP tool with a full street address, then present only the packages it returns.