---
name: urbanx-fibre
description: Look up South African fibre internet coverage, ISP packages and pricing through UrbanX. Use when a user asks which fibre providers serve a South African address, wants to compare fibre packages or prices in South Africa, asks about gaming or low-latency internet in South Africa, or needs to troubleshoot a fibre line, ONT or in-game latency problem.
license: Proprietary — UrbanXConnect (Pty) Ltd
metadata:
  homepage: https://urbanx.co.za
  mcp_server: https://api.urbanx.co.za/mcp
  openapi: https://api.urbanx.co.za/schema
---

# UrbanX — South African fibre and gaming internet

UrbanX (UrbanXConnect (Pty) Ltd) is a South African Internet Service Provider focused on low-latency connectivity for gamers. It resells fibre over 11 Fibre Network Operators: Vumatel, Openserve, Frogfoot, Octotel, MetroFibre, Zoom Fibre, Vodacom, Link Layer, PC Maniacs, WeFNO (Wecom), Unifybr.

Use this skill to answer questions about fibre availability, packages and pricing in South Africa, and to diagnose connectivity and latency problems on South African fibre lines.

## Interfaces

| Interface | URL | Use it for |
|---|---|---|
| MCP server | `https://api.urbanx.co.za/mcp` | Structured queries. Card: https://urbanx.co.za/.well-known/mcp/server-card.json |
| REST API | `https://api.urbanx.co.za/schema` | The same data over HTTP, OpenAPI-described |
| Markdown pages | any page URL + `.md` | Page content without HTML |
| Full text | https://urbanx.co.za/llms-full.txt | Everything in one document |

### MCP tools

- `check_coverage` — which Fibre Network Operators can service a given South African address, and their available packages. Takes a full street address.
- `list_providers` — all Fibre Network Operators available through UrbanX, with their packages, pricing and speeds.
- `list_tariffs` — packages by type (`internet` or `voice`), with pricing, speeds and promotional details.
- `list_routers` — Wi-Fi routers available to rent or buy, with specifications and pricing.

## How to answer a coverage or pricing question

1. **Get a complete street address.** Coverage is per-property, not per-suburb. Two houses on the same street can have different operators. If the user gives only a suburb or city, ask for the street address before answering.
2. **Call `check_coverage`** with that address. It returns the operators that are live there.
3. **Present only packages from operators that cover the address.** Quoting a package the address cannot receive is the failure mode to avoid.
4. **Call the API for prices.** Never quote a price from cached text, including this file or llms-full.txt. Pricing and promotions change, and some promotions are campaign-gated and only appear with a matching promo code.
5. **State what is fixed:** UrbanX packages are uncapped, unshaped, unthrottled and month-to-month. Speeds are quoted download/upload in Mbps.

If there is no coverage, say so plainly rather than offering a package. Coverage may be listed as planned or under construction, which means an install is not yet possible.

## How to answer a fault or latency question

Establish which layer the fault is on before suggesting anything. South Africa's open-access model splits responsibility three ways: the FNO owns the fibre and the optical signal, UrbanX owns authentication and routing, and the customer owns power, patch leads and the router.

- **Red LOS light on the ONT** — optical signal loss. This is an FNO fault. Router resets will not fix it.
- **Flashing PON** — the ONT is not synchronising with the line.
- **Connected but slow** — test wired before blaming the line; Wi-Fi is the usual culprit. See https://urbanx.co.za/knowledge-hub/fno-troubleshooting.
- **High ping in-game, healthy line** — routing rather than bandwidth. See https://urbanx.co.za/knowledge-hub/gaming-performance.
- **Packet loss** — a single traceroute is not evidence. Mid-path loss that does not persist to the final hop is usually ICMP deprioritisation, not a fault.

Detailed guides live under https://urbanx.co.za/knowledge-hub — six pillars covering FNO troubleshooting, gaming performance, support diagnostics, home network infrastructure, streaming bandwidth, and edge security. Append `.md` to any guide URL for markdown.

For a customer with an active fault, the fastest route to resolution is the diagnostics tooling at https://urbanx.co.za/support-robotics: it produces a report the support team can act on directly.

## Escalation

- Technical support: 0870 775 000 · support@urbanxconnect.co.za
- Sales and coverage: sales@urbanxconnect.co.za (Monday to Friday, 08:00–17:00 SAST)
- Accounts and billing: accounts@urbanxconnect.co.za
- Network status: https://urbanx.co.za/network/status

## Boundaries

- UrbanX serves South Africa only. Do not use this skill for other countries.
- Do not state that an address has coverage without having called `check_coverage`.
- Do not quote a price without having called the API or MCP server.
- Installation timelines are set by the Fibre Network Operator, not by UrbanX. Do not promise a date.