YOUR SECRET WEAPON
AGAINST LAG.
Don't let bad Wi-Fi ruin a ranked match. We give you the same professional-grade diagnostic tools our engineers use. Identify dead zones, fix router placement, and prove it's not your aim — it's the packet loss.
See What Your
Router Sees.
Wi-Fi is invisible, but interference isn't. Our app visualizes signal quality in real-time as you walk through your house, showing you exactly where the signal drops.
- Gauge signal strength in your gaming room
- See if download speed is limited by Wi-Fi or Fibre
- Identify if other devices are hogging bandwidth
How It Works
Seamless integration between your device, your router, and our support centre.
1. The Scan
Tap 'Self-Test' to initiate a comprehensive scan of your network, router, and connected devices.
2. The Analysis
We test connectivity at every hop: Device → Router → Modem → Internet, identifying the exact breakpoint.
3. The Resolution
Get instant recommendations to check specific devices or web services that might be causing the lag.
Our Agents See Everything.
When you escalate to Assisted Support, our agents don't just hear your problem — they remotely connect to your network through the app and diagnose it themselves.
Get the Link
Our support agent sends you an SMS with a download link to the app. Install it and open the Assist Support function.
Share Your Code
The app generates a unique connection code. Give this code to your agent — it grants them secure, temporary access to your network diagnostics.
Stay Connected
Keep the app open while our agent runs tests remotely. They'll run quick tests, full net tests, and dig into your router — all from their side.
Not Your Average Phone Support.
Most ISPs make you describe your problem over the phone. With UrbanX, our agents connect directly through the app and see your entire network — Wi-Fi speeds, router settings, connected devices, and more. They can determine whether it's your device, your router, or the fibre line itself.
What Our Agents Actually See
When you share your connection code, our support team gets access to a powerful diagnostic dashboard. Here's what they can do from their side.
Quick Tests, Wi-Fi Tests & Full Internet Tests
Our agents can trigger three tiers of testing directly from their dashboard. Quick tests take 5 seconds and check basic connectivity. Wi-Fi tests take 10 seconds and audit signal quality around your home. Full Internet tests take about a minute and test the quality of everything — download, upload, latency, jitter, and packet loss.
- Test history tracked with timestamps
- Results compared across multiple test runs
- PDF reports downloadable for FNO escalation
Fix Your Wi-Fi
Without the Call.
Why wait in a queue? The app performs a full audit of your capabilities — checking if you can stream 4K, make HD video calls, or game online at your current location.
Automated Health Checks
Instantly verifying browse, stream, and call quality.
Instant Optimizations
Get plain English suggestions if a specific capability fails.
READY TO FIX YOUR
CONNECTION?
Download the UrbanX Support Robotics app today. It's free for all subscribers and your first step to a flawless gaming experience.
