YOUR SECRET WEAPON
AGAINST LAG.
Don't let bad Wi-Fi ruin a ranked match. We give you the same professional-grade diagnostic tools our engineers use. Identify dead zones, fix router placement, and prove it's not your aim — it's the packet loss.
See What Your
Router Sees.
Wi-Fi is invisible, but interference isn't. Our app visualizes signal quality in real-time as you walk through your house, showing you exactly where the signal drops.
- Gauge signal strength in your gaming room
- See if download speed is limited by Wi-Fi or Fibre
- Identify if other devices are hogging bandwidth
How It Works
Seamless integration between your device, your router, and our support centre.
1. The Scan
Tap 'Self-Test' to initiate a comprehensive scan of your network, router, and connected devices.
2. The Analysis
We test connectivity at every hop: Device → Router → Modem → Internet, identifying the exact breakpoint.
3. The Resolution
Get instant recommendations to check specific devices or web services that might be causing the lag.
Our Agents See Everything.
When you escalate to Assisted Support, our agents don't just hear your problem — they remotely connect to your network through the app and diagnose it themselves.
Get the Link
Our support agent sends you an SMS with a download link to the app. Install it and open the Assist Support function.
Share Your Code
The app generates a unique connection code. Give this code to your agent — it grants them secure, temporary access to your network diagnostics.
Stay Connected
Keep the app open while our agent runs tests remotely. They'll run quick tests, full net tests, and dig into your router — all from their side.
Not Your Average Phone Support.
Most ISPs make you describe your problem over the phone. With UrbanX, our agents connect directly through the app and see your entire network — Wi-Fi speeds, router settings, connected devices, and more. They can determine whether it's your device, your router, or the fibre line itself.
What Our Agents Actually See
When you share your connection code, our support team gets access to a powerful diagnostic dashboard. Here's what they can do from their side.
Quick Tests, Wi-Fi Tests & Full Internet Tests
Our agents can trigger three tiers of testing directly from their dashboard. Quick tests take 5 seconds and check basic connectivity. Wi-Fi tests take 10 seconds and audit signal quality around your home. Full Internet tests take about a minute and test the quality of everything — download, upload, latency, jitter, and packet loss.
- Test history tracked with timestamps
- Results compared across multiple test runs
- PDF reports downloadable for FNO escalation
Fix Your Wi-Fi
Without the Call.
Why wait in a queue? The app performs a full audit of your capabilities — checking if you can stream 4K, make HD video calls, or game online at your current location.
Automated Health Checks
Instantly verifying browse, stream, and call quality.
Instant Optimizations
Get plain English suggestions if a specific capability fails.
READY TO FIX YOUR
CONNECTION?
Download the UrbanX Support Robotics app today. It's free for all subscribers and your first step to a flawless gaming experience.
DIAGNOSE YOUR CONNECTION
INSTANTLY.
Stop guessing why your connection is dropping. Download our free, one-click desktop diagnostic utility designed to help South African users pinpoint network issues and get back online faster.
Download Network Analysis Tool(Windows Only)Step-by-Step Guide
Follow these simple steps to run the Network Analysis Tool and generate your diagnostic report.
Download & Extract
After downloading the Network Analysis.zip file, right-click on the downloaded file and select "Extract All..." from the context menu.
Follow the extract instructions to your chosen path. The default location is usually your Downloads\Network Analysis folder.
Run the Application
Open the extracted folder and locate the Network Analysis.exe file. Double-click it to launch the application.
Windows may show a security warning. Click "Run anyway" or "More info → Run anyway" to proceed.
Start the Diagnostics
Once the application opens, click the "Start Test" button and let it run its comprehensive network diagnostics.
The test takes approximately 5 minutes to complete. The progress bar will show you real-time status as it tests various network components.
Test Complete
Upon completion, the application will create a log file on your Desktop and display a summary of the results.
The HTML report will be saved as UrbanXConnect-Results.html on your Desktop. The summary shows color-coded results for Ping, DNS, Bandwidth, and MTU tests.
Share with Support
Locate the HTML report file on your Desktop and attach it to your support ticket or email it to our support team for further analysis.
Our support team will use this detailed report to diagnose your issue much faster, eliminating the need for lengthy troubleshooting calls.
What is the UrbanXConnect
Network Analysis Tool?
When your internet goes down or starts buffering, finding the exact cause can be frustrating. Is it your Wi-Fi router, a local hardware issue, an outage with your Fibre Network Operator (FNO), or an Internet Service Provider (ISP) routing issue?
The UrbanXConnect Network Analysis Tool acts as your automated network engineer. Instead of requiring you to manually open a command prompt and type out complex codes, our lightweight desktop tool automatically runs a comprehensive suite of network tests in the background. Within seconds, it compiles all the technical data into a single, easy-to-read dashboard report.
What Data Does
the Tool See?
Our tool captures a complete snapshot of your local network health and your connection to the outside world, testing exactly where the breakdown occurs. It automatically checks:
- System Basics & Network Interfaces: Verifies your active adapters (Wi-Fi or Ethernet), IP addresses, and Subnet masks
- Automated Ping Tests: Measures latency and packet loss between your PC, router, DNS servers, and UrbanXConnect servers
- Traceroute Data: Maps the exact path your data takes, identifying exactly where the connection drops
- DNS Resolution Health: Checks if your computer can successfully translate website names into IP addresses
- Active Connections: Scans for open network ports and local routing tables
- MTU: Runs packet size tests to determine possible MTU problems
How It Helps You Troubleshoot Quicker
You don't need to be an IT expert to understand your network's health. The generated HTML report uses a simple visual indicator system:
If the local gateway ping fails, the issue is inside your house (like a router that needs a reboot). If the local ping is perfect, but the traceroute drops off at the ISP level, you know immediately that the issue is with your provider.
Speed Up Your
Support Resolutions
Dealing with a broken internet connection often means spending 20 minutes on the phone with a support agent, trying various commands, and reading the results out loud.
By running the UrbanXConnect tool and attaching the visual HTML report to your support ticket, you bypass the frustrating back-and-forth.
Instant Context
Support technicians instantly see the exact state of your network. They don't have to guess if it's a firewall issue, a local IP conflict, or a broader regional outage.
Technical Proof
If the issue requires escalation to a higher-tier network engineer or an FNO, our support team already has the hard, technical proof required to open a ticket on your behalf.
Faster Fixes
Less time diagnosing means more time resolving, drastically reducing your downtime.
Ready to take the
guesswork out?
Get the exact data you need to fix your internet issues today.
Download Free Tool