Understanding Our Credit Vetting Process: What You Need to Know

In this guide, we explain how our credit vetting process works, why it’s necessary, and what options are available if your application isn’t approved.

Why Do We Conduct Credit Vetting?

At UrbanX, we take on financial risk when onboarding new customers. We cover the Fibre Network Operator (FNO) installation and activation fees, which can be a significant upfront cost. Additionally, we provide a high-quality router as part of your package. These costs are all absorbed by us to ensure a seamless and affordable setup for our customers.

By extending credit in this way, we allow customers to get connected without paying large upfront fees. However, to maintain this model sustainably, we conduct a credit check to assess financial reliability. This process helps us ensure that customers can meet their service commitments while allowing us to continue providing premium internet services without requiring an initial lump sum payment.

By doing this, UrbanX helps customers enjoy uninterrupted high-speed internet without unexpected disruptions. Our goal is to make fibre connectivity accessible while balancing financial responsibility. Credit vetting helps us support more customers while ensuring we can continue to offer competitive, high-quality services.

How Our Credit Vetting Process Works

Applying for UrbanX fibre involves a straightforward three-step process:

1. Submit Your Information

• Provide your personal details, such as your ID number and proof of residence.

• Choose your preferred payment method, like a debit order.

2. Credit History Review

• We assess your payment history using national credit bureaus.

• A strong record of on-time payments increases your approval chances.

• If your credit history is weak, it may affect your application.

3. Approval or Next Steps

• If approved, we confirm your application, and the order process progresses.

• If further review is needed, we may request additional documents.

• If not approved, alternative options, such as upfront payments, will be offered to you.

What If Your Credit Check Is Not Approved?

Not everyone qualifies for approval immediately. If your credit check is unsuccessful:

• You may be asked to pay initiation fees upfront before your order is processed.

• We may offer alternative payment options.

• You can improve your credit score and reapply in the future.

UrbanX aims to provide flexible solutions while maintaining financial security for both the company and our customers.

Frequently Asked Questions About Credit Vetting

Does a Credit Check Affect My Credit Score?

No, our credit assessment does not negatively impact your credit score.

Can I Still Get Fibre If My Credit Check Fails?

In some cases, you may still qualify by paying the initiation fees upfront.

How Long Does Credit Vetting Take?

Most credit checks are completed within 24-48 hours, ensuring a quick and hassle-free process.

At UrbanX, our customer credit vetting process ensures that we provide a high-quality fibre service while helping customers manage their payments responsibly. By understanding how the process works and what factors are considered, you can be better prepared for a smooth application experience. If you have concerns about credit requirements, our team is available to discuss possible solutions.

For full details, visit our Terms and Conditions.