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FREQUENTLY ASKED
QUESTIONS
UNCAPPED.
UNSHAPED. UNTHROTTLED.
How do I check my fibre coverage?
If I'm switching from another ISP, how long will it take to get connected?
If I don't have fibre, how long will it take to get installed & connected?
Do I need to pay an installation and connection fee?
Is there a cancellation fee?
Do I get a free router?
When will my router be delivered?
If I'm switching from another ISP, when will my router be delivered?
What is an ONT?
Where should the ONT be installed?
How can I pay my account?
Can I upgrade my service?
How long does an upgrade take to action?
Can I downgrade my service?
How long does a downgrade take?
Does UrbanXConnect have an Mobile App?
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