Packet Loss
Speed & Signal Issues

Why Is My Fibre Slow at Night in South Africa?

UrbanX Network Operations
26 Feb 2026
6 min read
Quick Answer

Fibre can slow down at night due to peak-time congestion, access-layer contention, or incorrect speed testing over WiFi. If PON is solid and LOS is off, the issue is not signal loss but network load or testing method. Proper wired testing is required before escalation.

Read the full Fibre Troubleshooting guide

What the Problem Means

If your fibre is slower at night but:

  • PON is solid green
  • LOS is off
  • ONT shows normal status

Then the issue is not a physical signal fault.

In South Africa, slower night speeds are typically related to:

  • Peak usage periods (6pm–10pm)
  • Access-layer contention ratios
  • Cabinet or exchange load
  • Testing over WiFi instead of Ethernet

This is different from a red LOS or flashing PON condition.

Why It Happens

Common causes:

1. Peak-Time Congestion

Even on fibre, multiple homes share access infrastructure. During peak hours:

  • More simultaneous streaming
  • More downloads
  • Higher cabinet utilization

This may reduce throughput.

2. WiFi Testing Errors

Many "slow fibre" complaints are caused by:

  • 2.4GHz WiFi usage
  • Distance from router
  • Interference
  • Mesh hop latency
Important

WiFi speed ≠ fibre line speed.

3. Router CPU Saturation

At high traffic volumes:

  • Entry-level routers may bottleneck
  • NAT processing may slow throughput

ONT remains stable; internal equipment becomes the limiter.

4. Background Upload Saturation

Cloud backups or large uploads can:

  • Saturate upstream bandwidth
  • Reduce downstream performance
  • Trigger buffer delays

Wired vs WiFi Speed Comparison Table

Test MethodAccuracy for Line SpeedCommon Result
Ethernet directly to routerHighTrue line speed
5GHz WiFi (near router)Moderate–HighSlight reduction
2.4GHz WiFiLowMajor reduction
Mesh node (wireless backhaul)Low–ModerateVariable speeds
Note

Always test using wired Ethernet before escalation.

Step-by-Step Diagnostic Process

01

Check ONT Lights

  • PON solid + LOS off = signal stable.
02

Test Using Ethernet

  • Connect laptop directly to router via cable.
03

Disable Background Downloads

  • Pause updates, backups, streaming.
04

Run Multiple Speed Tests

  • Test at:
  • Afternoon (off-peak).
  • Evening (peak).
05

Compare Results

  • If only peak-time drop occurs but wired speed remains close to plan, this is congestion-related.
06

Check Neighbour Experience

  • If multiple homes report similar issue, access-layer load may be high.

Definition: Access-Layer Contention

Access-Layer Contention

Shared bandwidth allocation between multiple homes connected to the same fibre distribution point.

Peak Demand Impact

During peak demand, available throughput per household may temporarily decrease without any physical signal loss.

South African Context

In dense suburbs and complexes:

  • Evening streaming demand spikes
  • Loadshedding shifts usage patterns
  • Cabinet-level demand increases

If slowdown resolves after peak hours, it is not a fibre break.

When to Escalate

Escalate when:

  • Wired Ethernet test shows persistent underperformance
  • Speeds remain low outside peak hours
  • Multiple neighbours affected
  • ONT shows normal signal state

Do not escalate based on WiFi-only testing.

Typical investigation timelines:

  • 24–48 hours for performance analysis
  • Longer if capacity upgrades are required

When This Is NOT the Issue

Not Your Issue?

If all of the following are true:

  • LOS is red
  • PON is flashing indefinitely

Then the issue is signal-related, not peak-time slowdown.

See our ONT light status guides

Frequently Asked Questions

Still experiencing issues? Run a diagnostic check or reach out to our support team with a structured ticket.