# Knowledge Hub

Source: https://urbanx.co.za/knowledge-hub

Technical guides written by UrbanX network engineers, specific to South African infrastructure. Three pillars, each with a long-form article and a set of focused guides.

## Pillars

- **[FNO Troubleshooting & Fibre Diagnostics](https://urbanx.co.za/knowledge-hub/fno-troubleshooting)** — ONT light states, LOS and PON faults, PPPoE authentication, patch leads, loadshedding and UPS behaviour, speed testing, packet loss, traceroutes, and when to escalate to the FNO.
- **[Gaming Performance & Low Latency](https://urbanx.co.za/knowledge-hub/gaming-performance)** — reducing ping in specific titles, NAPAfrica and Teraco peering, undersea cable breaks, bufferbloat, QoS, jitter, WinMTR, and Ethernet versus Wi-Fi.
- **[Gamer-Centric Support & Intelligent Diagnostics](https://urbanx.co.za/knowledge-hub/support-diagnostics)** — how automated fault detection works, what happens after a ticket is logged, proactive versus reactive support, and NAT types.

Every pillar page is at `/knowledge-hub/{pillar}`, its long-form article at `/knowledge-hub/{pillar}/article`, and each guide at `/knowledge-hub/{pillar}/{slug}`. Markdown for any of these is available by appending `.md` to the URL.