December Promo
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UrbanConnect
December Promo
FREQUENTLY ASKED
QUESTIONS
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How do I check my fibre coverage?
If I'm switching from another ISP, how long will it take to get connected?
If I don't have fibre, how long will it take to get installed & connected?
Do I need to pay an installation and connection fee?
Is there a cancellation fee?
Do I get a free router?
When will my router be delivered?
If I'm switching from another ISP, when will my router be delivered?
If I cancel my services, do I need to return the router to UrbanX?
What is an ONT?
Where should the ONT be installed?
If I move premises, do I need to take the network operator's ONT with me?
How can I pay my account?
Can I upgrade my service?
How long does an upgrade take to action?
Can I downgrade my service?
How long does a downgrade take?
Does UrbanXConnect have a mobile app?
How to Perform an Internet Speed Test with UrbanX
If there is an outage in my area, how will I be notified and how regularly will I receive updates?
REFERRAL PROGRAM
FAQ
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How does the UrbanX Referral Program work?
Can I participate in the Referral Program?
I'm not an UrbanX subscriber, can I still participate in the Referral Program?
How do I refer people to UrbanX?
How much credit can I earn for a referral?
How long does it take to receive my credit?
Can I refer multiple people to UrbanX?
My friend signed up with UrbanX but I didn't receive a credit
What should I do if I don't receive my credit?
Why can't I see the referral program on the My ISP mobile App?
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