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FREQUENTLY ASKED
QUESTIONS
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How do I check my fibre coverage?
If I'm switching from another ISP, how long will it take to get connected?
If I don't have fibre, how long will it take to get installed & connected?
Do I need to pay an installation and connection fee?
Is there a cancellation fee?
Do I get a free router?
When will my router be delivered?
If I'm switching from another ISP, when will my router be delivered?
What is an ONT?
Where should the ONT be installed?
How can I pay my account?
Can I upgrade my service?
How long does an upgrade take to action?
Can I downgrade my service?
How long does a downgrade take?
Does UrbanXConnect have a mobile app?
How to Perform an Internet Speed Test with UrbanX
REFERRAL PROGRAM
FAQ
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How does the UrbanX Referral Program work?
Can I participate in the Referral Program?
I'm not an UrbanX subscriber, can I still participate in the Referral Program?
How do I refer people to UrbanX?
How much credit can I earn for a referral?
How long does it take to receive my credit?
Can I refer multiple people to UrbanX?
My friend signed up with UrbanX but I didn't receive a credit
What should I do if I don't receive my credit?
Why can't I see the referral program on the My ISP mobile App?
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